"To Whom it may concern:
We are a group of Diagnostic Radiologists in PR with 30 years in private practice. Over the years, we have bought numerous radiographic equipment from different companies. Recently, we bought 3 Ultrasound scanners from Universal Diagnostic Solutions. Our experience with Mr. Angel Urquijo prompted me to write this letter. Mr. Urquijo tailored attention to our requests was always met with incomparable excellence and diligence, even at our remote Island, in Puerto Rico. His advise in the logistic involved in selecting, buying and sending the scanners was excellent. We received expert support from him and from his engineers whenever we needed spare parts and counseling. We are totally pleased with our scanners and with Mr. Urquijo support and service. We recommend him and Universal Diagnostic Solutions without reserve to any radiology group.
Thanks Angel for all your help....
Wish you the best for Christmas and for 2015!!!"
Rafael Rivera Gonzalez, M.D.
San Francisco Imaging, San Juan PR
"I am pleased to write that I've had a wonderful experience with Richard from Ultrasound Diagnostics. After researching ultrasound machines from other vendors, I was excited to receive an email back from Richard. He was able to quote me a significantly less amount on the same machine I was going to buy from another company. That same day I signed the contract with Richard and ever since he has answered every question I have had.
Not ever meeting Richard or even hearing about your company did make me somewhat suspicious, considering I am on the other side of the country. All of my emails and phone calls were answered properly and promptly. Richard provided me with extraordinary and exceptional customer service. For all future purchases of equipment I will be using UDS because of the confidence I have gained with Richard. Thank you for making this experience an exceptional one."
Daina DiPinto, RDMS
"Pudimos configurar las maquinas a nuestros printers Dycom luego de algunos problemas pq no podiamos entrar al sistema operativo pq nos pedía un password que solo tiene Phillips...contratamos un ingeniero que antes trabajaba para Phillips y lo pudo lograr.
Lo felicito por su honestidad y por la forma en que llegaron las maquinas...estamos complacidos con ellas y nos tendrá de clientes para futuras compras...
Tambien compartire mi buena experiencia con otros Radiologos, recomendando su compañia como una muy seria, honesta y confiable...
Mi agradecimiento y mi respeto."
Dr. R. Rivera
"UDS provided an accurate description of the ultrasound. The quality and price were unbeatable. I would definitely do business with them again."
Dr. Jose Cantu
"We couldn't be more pleased with how UDS responded to our needs. On two separate occasions, we needed refurbished ultrasound imaging systems and received high quality and rapid service that exceeded our expectations."
Jonathan R. Lindner, MD
Professor of Medicine
Oregon Health & Science University
Thanks again for the wonderful product and great service!
Our Sonosite Plus 180 has revolutionized our ability to diagnose knee and shoulder issues immediately without the time and expense of sending patients out for MRI. The ability to show the patient, in real time, their problem is extremely helpful in patient education and compliance.
I strongly recommend Diagnostic Ultrasound to any health care practitioner as an extremely useful tool.
Also, I truly appreciate all your help and guidance with the selection and purchase of our first Diagnostic Ultrasound unit. You have made our experience a very good one.
Dr. M. Scott White
"I worked with Todd to fix a 128 that had been sitting in storage for 7 years. His knowledge and customer service is second to none. He walked me through several processes that I was unfamiliar with and now I have a 128 that works perfectly.
Thanks Todd, you are the best."
Ogden Weber Applied Technology College
"Angel and Todd at U.D.S. looked after us very well when we purchased our echocardiogram unit in 2008. Angel personally drove it up from San Diego county to L.A., and Todd was always very friendly and helpful in troubleshooting our questions as we got to know the machine. A second-hand unit was perfectly adequate for our non-clinical purposes, and at a tiny fraction of what a new unit would cost."
Cedars-Sinai Health System
"We had the pleasure of obtaining a Doppler ultrasound from UDS for research purposes. The service was tremendous. The device was operational from the moment it arrived. UDS provided one of their representatives to spend a day going through all the features. When we encountered a problem, UDS corrected it the next day. A year later when we added additional diagnostic software for analysis, UDS was more than happy to make sure that everything was DICOM ready. I can most definitely say that UDS not only sold an instrument, but they have also stood behind it with unwavering customer support."
Dennis J. Cheek, RN, PhD, FAHA
Harris College of Nursing and Health Sciences, TCU
"As an R&D-focused medical device company, we often need to purchase equipment for development and prototyping on short notice. When we were looking for the latest Sequoia imaging system to move forward on some early-stage projects, UDS came through with the best price amongst all vendors. They delivered our new system within a week of purchase, fully functional and ready to go. We were very pleased with our experience working with UDS from start to finish."
Senior Systems Engineer
Hansen Medical, Inc.
"To Whom It May Concern
Our organization has been working with U-D-S for 5+ years. During our successful working relationship we have purchased 7 complete ultrasound systems from U-D-S and have enjoyed their constant and very reliable support. U-D-S staff and technicians have been always punctual, professional, very reliable and accommodating to our requests. We are happy to be customers of U-D-S. I recommend Universal Diagnostic Solutions to any interested entity for Ultrasound equipment purchasing needs as well as for ultrasound systems support and related services.
Administrative Director & CEO
Gurnick Academy of Medical Arts
"As an educator for a Sonography program with a state funded budget, UDS has met my financial needs to fully equip our hands-on lab with a variety of ultrasound systems. The ability to have diversity in a teaching lab is imperative for our students, and UDS was instrumental in creating a well-rounded learning experience. The staff at UDS has always been readily available to meet my financial, professional and technical requests. This ongoing relationship with the team at UDS is stellar and remains my first choice for ultrasound vendors."
Pamela Brower, BHSc, RVT, RVS
Diagnostic Medical Sonography
Tyler Junior College
"I responded to UDS's website when I needed a transducer with certain abilities specific to my practice. Not having been referred by anyone, I had no reason to expect any special treatment. Angel knew his inventory, had what I needed, and we reached an agreement right away. I received my new transducer in forty eight hours. It seems like a factory new unit to me, and cost a fraction of the price of a new one. I feel like we are old friends and I would recommend him to anyone."
Brian Peck, MD
Arthritis Center of Connecticut
"I called to get a part for my Aspen Acuson Ultrasound machine late one afternoon because I was broke down. I had a full day of scheduled patients the next couple of days, and I am self employed. I would have lost a lot of money to cancel them. It was like 4:00 pm and he got that part to me the next morning by 10:00 am. He put it on my credit card and ran the part to fed ex for overnite shipping. He also had me talk to his engineer to help me with my problem. I got great super fast service and I would recommend them to any one in this business."
Joy Lee RT,ARDMS,RVT,RDCS
"Just under a year ago I purchased a Sonosite Titan and have been very pleased with it's performance for rehabilitative ultrasound imaging. Recently I had some difficulty with the system. Todd at UDS gave great customer service and support and handled the technical end. This process was headache free and underpins the quality service UDS offers. Customer service and support is an important factor in customer loyalty. I will be back to UDS when upgrading my system. Thank you."
Dr J McEvoy PT, DPT
"I'm writing to express my appreciation and gratitude for the way you have taken care of all of our needs. I will be sure to tell everyone about the great service we have received from you and your company."
Med Imaging of Arkansas
"Todd, Your posting on Aspen configuration is the key for my success. And I owe this your help. I appreciate that. I must say, I consulted with a lot of technicians. But nobody could help. So far, you are definitely the only SPECIALIST! Todd, I want to contact your boss to give you a raise. Anyway, thanks a lot! "